Privacy Policy
Holoverse Collective TCG FZC
Holoverse Collective TCG FZC (“Holoverse”, “we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide customers with a curated trading card and collectibles shopping experience.
Our store is hosted on Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through holoversetcg.com, or otherwise interact with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of personal information.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you. This does not include anonymized or de-identified data.
Depending on how you interact with our Services, we may collect or process:
- Contact details: name, billing and shipping address, email address, phone number
- Financial information: payment method details, transaction confirmations (processed securely via Shopify and payment providers)
- Account information: username, password, preferences, and settings
- Transaction information: products viewed, added to cart or wishlist, purchased, returned, or exchanged
- Communications: messages sent to us via email, contact forms, or customer support
- Device information: IP address, browser type, device identifiers
- Usage information: interactions with our website and Services
Sources of Personal Information
We may collect personal information from:
- Directly from you when you create an account, place an order, or contact us
- Automatically through cookies and similar technologies
- Service providers who help operate our store (payments, shipping, analytics)
- Partners or third parties, where permitted by law
How We Use Your Personal Information
We use personal information to:
Provide & Improve Services
- Process orders and payments
- Manage accounts and preferences
- Arrange shipping and handle returns
- Personalize your shopping experience
Marketing & Communications
- Send promotional emails (you can unsubscribe anytime)
- Share updates about new drops, products, or events
Security & Fraud Prevention
- Protect accounts and transactions
- Detect fraudulent or malicious activity
Legal & Compliance
- Comply with UAE laws and regulations
- Respond to lawful requests from authorities
- Enforce our terms and policies
How We Disclose Personal Information
We may share personal information:
- With Shopify and trusted service providers (payments, shipping, analytics)
- With marketing partners for advertising (subject to your rights and preferences)
- When required by law or legal process
- In connection with business transactions (e.g., restructuring or acquisition)
Relationship with Shopify
Our store is hosted on Shopify. Shopify collects and processes personal information to provide and improve the Services. Information may be transferred outside your country of residence.
To learn more, visit the Shopify Consumer Privacy Policy:
👉 https://privacy.shopify.com/en
Third-Party Links
Our Services may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
Children’s Data
Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion.
Security & Data Retention
We take reasonable measures to protect your information, but no system is completely secure. We retain personal information only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.
Your Rights & Choices
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Receive a copy of your data
- Opt out of marketing communications
You can exercise these rights by contacting us. We may need to verify your identity before fulfilling requests.
International Transfers
Your personal information may be processed outside your country of residence. Where required, we use appropriate safeguards such as Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
If you have questions about this Privacy Policy or your personal information, contact us at: contact@holoversetcg.com